Messages dashboard | ROSA eSolutions

Messages per day (customers vs. replies)

Monthly results

We also email you this report at the start of each month.

Pick a conversation to read it.

Questions your assistant couldn't answer

Type the answer once and your assistant uses it from the next message on. Dismiss questions that need no answer.

Learn from your website

We read your website (home page and pages about treatments, prices, FAQ and contact) and draft answers for your assistant. Untick anything wrong, then add the rest.

Website

Payment link

Paste your own payment link (Stripe, Network International, Telr, Tap or your bank's). Your assistant sends it when a customer asks how to pay. The money goes straight to you.

Payment link Notes for the assistant (optional) Ask for a deposit right after the assistant books an appointment

How your team answers customers (chats the AI handed over; replies sent from this dashboard)

Team members Share handed-over chats out in turn (round-robin): each one is assigned to the next person below, who gets the email alert

Each person logs in here with their own email and replies to customers the AI hands over, so you can see who answered and how fast. You get an email when a handed-over chat waits too long.

Send leads to your CRM

Paste a webhook address from Zapier, Make, n8n or your CRM (HubSpot, Zoho, Salesforce, Kommo...). We send it each new hot lead, handover, booking and portal lead as JSON, signed with your secret in the X-Rosa-Signature header.

Webhook address Signing secret

Follow up quiet leads

When a customer stops replying, your assistant sends them one friendly reminder. It never messages anyone who sent STOP, or chats your team has taken over.

Send follow-ups automatically Send after Only customers the AI marked as sales leads Message (sent if they wrote in the last 24 hours) Approved template (needed after 24 hours)

WhatsApp only allows free text within 24 hours of the customer's last message. After that it must be a template approved by Meta (create them in WhatsApp Manager). Use {{name}} for the customer's first name.

Send a broadcast

Send an approved template to every contact who opted in to your offers. 0 contacts can receive it right now.

Campaign name Approved template

Send at (leave empty to send now)

Paid by your WhatsApp account per message. Contacts who send STOP are removed straight away.

Instant reply to new leads

Leads from Bayut, Property Finder, Dubizzle, Facebook lead forms or your website get your WhatsApp welcome message within seconds, and your assistant takes it from there.

Send the welcome message to every new lead Approved template

Your lead link

Send leads here (POST with name, phone and message) from your portal's lead settings, Zapier or Make, or your website form. Keep it private: anyone with it can message your leads. Each phone number gets the welcome once a day at most; it's a paid template message.

After the visit

Ask happy customers for a Google review a few hours after their appointment, and ask everyone to rate the chat (1 to 5) after you resolve it. Ratings show under Team.

Send a review request after each booked appointment Your Google review link Send after Message (sent if they wrote in the last 24 hours) Approved template (needed after 24 hours)

Ask customers to rate the chat after it's resolved

Use {{name}} for the first name and {{link}} for your review link. Ratings are only asked within 24 hours of the customer's last message, so they're free.

Marketing opt-ins

Customers join by sending SUBSCRIBE to your WhatsApp number. You can also add customers who gave you consent another way, for example on a signed form.

Broadcasts

Campaign	Status	Sent

Your WhatsApp messages